Frequently Asked Questions
1. Can I change my order after it has been placed?
Yes, provided your order has not yet been processed or shipped. Please contact us as soon as possible after placing your order. We recommend reaching out within 5 hours so we can do our best to accommodate your request.
2. How long will it take to receive my order?
Orders are processed within 2 business days. Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.
Estimated delivery times:
● Calgary, Alberta: Free local delivery within 2 business days
● Canada & Continental U.S.: Typically 3–7 business days, depending on the shipping method selected at checkout.
3. What is your Exchange & Store Credit Policy?
We accept exchanges or store credit only for eligible items returned within 7 business days of delivery.
To qualify, items must be:
● Unworn
● Unwashed
● In their original condition
● Returned with all original tags and packaging
Please note that we do not offer refunds. For complete details, please visit our Exchange & Store Credit Policy page.
4. How do I create an account?
Creating an account is quick and easy. Simply click “Create Account” from the website menu and follow the prompts.
Having an account allows you to:
● Track your orders
● View your order history
● Enjoy a faster checkout experience
5. Do you offer international shipping?
Yes. We ship to select international destinations. Shipping rates and delivery times are calculated at checkout based on your location.
6. How will I know when my exchange has been processed?
Once we receive and inspect your returned item, we’ll notify you by email (or phone if you provided one at checkout). If your exchange item is available, it will be shipped promptly. If it is unavailable, we’ll issue a store gift card for the value of your returned item.
7. How do I apply a discount code?
If you have a valid promotional code, you can enter it during checkout before completing your purchase. Any available promotions will also be announced through our website, email newsletter, or social media channels.