MOST FREQUENTLY ASKED QUESTIONS
1. Can I change my order once it's been submitted?
Yes. But you must call us immediately after the order is placed in order to do this. We recommend calling within the first 5 hours of placing the order to make sure that the changes are made before the order is shipped.
2. How long will it take for me to receive my order?
Once you place your order, we require up to 2 business days to process and ship it. Once you receive a shipment confirmation that your order is on it's way, you can expect your package to arrive within 3-7 business days depending on the mail delivery service you selected at checkout. We aim to deliver free of charge within 2 days to Calgary, Alberta.
3. What is your return/exchange policy?
We have a 14-day return/exchange policy on all unworn, unwashed with original packaging items purchased at www.oasislync.com. Please see our Return/Exchange Policy Page for more details.
4. How do I create an account?
You can easily create an account on our website by clicking the "Create account" link on the menu. By choosing to create an account, it makes future ordering a breeze. You will also have access to your order history.
5. Do you offer international shipping?
Yes, we ship worldwide. Please visit our Shipping page for information regarding rates.
6. How will I know when you have processed my exchange?
You will receive either a phone call (if you entered one during your checkout) or an email stating that we have received your exchange package.
7. How do I apply a discount code to my order?
Discount codes can be applied on the very last page of your checkout process before you confirm your order. While we don't have active discount codes very often, we do advertise them when we do.
8. My product did not come with a label, why?
All our products are brand new, mostly with original labels. Some ex-chainstore product labels are removed, cut or blacked out in accordance with UK branding laws and the original chainstore's resale policy; to protect its intellectual rights and to prevent unauthorized store-returns.
9. What does ex-chainstore mean?
Ex-chainstore means that the clothing was originally made for a major UK high street chainstore who cancelled the order. The most common causes for cancellations are late delivery and over production. We carry products that were originally made for Marks & Spencer, BHS, Burton, Debenhams, Dorothy Perkins, John Lewis, Miss Selfridge, Monsoon, New Look, Next, Wallis and many more. Products are all brand new.